- Airfare and airport taxes
- Visa and immigration fees;
- Travel insurance;
- Personal expenses;
- Meals not specifically stated;
- Optional tours and activities;
- Tips and gratuities;
- Excess baggage charges;
- Personal shopping; and
- Other expenses not expressly stated as included.

3.4. Prices are subject to availability and may change before confirmation due to supplier price changes, currency fluctuations, taxes, fuel surcharges, government charges or other circumstances beyond our control.


4. Payment

4.1. Customers are required to make payment according to the payment schedule stated in the quotation, invoice or booking confirmation.

4.2. A deposit may be required to secure a booking. The amount of the deposit will depend on the tour package and the terms imposed by the relevant service providers.

4.3. The remaining balance must be paid by the stated due date.

4.4. Failure to make payment by the applicable due date may result in cancellation of the booking and forfeiture of the applicable deposit or cancellation charges.

4.5. We reserve the right to release accommodation, transportation, flights, activities or other travel arrangements if the required payment is not received by the applicable deadline.

4.6. Any bank charges, payment processing charges or foreign exchange charges imposed by banks or payment providers may be payable by the customer where applicable.


5. Cancellation by Customer
5.1. Cancellation requests must be submitted to Hippo Tours & Travel in writing.

5.2. Cancellation charges will depend on the applicable terms and conditions of the relevant tour package and third-party service providers.

5.3. Deposits, booking fees and payments may be non-refundable where the relevant supplier's terms do not permit refunds.

5.4. Promotional packages, special fares, discounted packages and customised travel arrangements may be subject to stricter cancellation conditions and may be fully non-refundable or non-changeable.

5.5. Customers should refer to the cancellation conditions stated in their quotation, invoice or booking confirmation.


6. Refunds
6.1. Where a refund is applicable, the amount refunded shall be subject to the cancellation and refund conditions of the relevant service providers.

6.2. Applicable administrative, cancellation, bank, payment processing or other charges may be deducted from the refundable amount.

6.3. Refund processing may take time depending on the relevant airline, hotel, tour operator, payment provider or other third-party supplier.

6.4. Hippo Tours & Travel shall not be responsible for delays in refunds caused by third-party suppliers, banks or payment service providers.


7. Changes to Tour Itinerary
7.1. Tour itineraries, schedules, accommodation, transportation and activities may be changed where reasonably necessary due to weather conditions, safety considerations, transportation schedules, supplier availability, government restrictions, local conditions or other circumstances beyond our reasonable control.

7.2. Where an itinerary change is necessary, we will endeavour to provide an alternative arrangement of a reasonably comparable nature where practicable.

7.3. Tour schedules may also be affected by traffic congestion, flight delays, weather conditions, local events, attraction operating hours and other operational circumstances.

7.4. We shall not be responsible for inconvenience, additional expenses or losses arising from changes caused by circumstances beyond our reasonable control.


8. Changes or Cancellation by Hippo Tours & Travel
8.1. Hippo Tours & Travel reserves the right to modify, reschedule or cancel a tour where reasonably necessary due to operational requirements, supplier availability, safety considerations, insufficient participation, government restrictions or circumstances beyond our reasonable control.

8.2. Where a tour is cancelled by us, affected customers will be informed and, where applicable, offered an alternative arrangement, rescheduling option or refund in accordance with the applicable booking terms.

8.3. Any refund shall be subject to the terms applicable to the relevant booking and third-party suppliers.


9. Flights and Transportation
9.1. Where flights or transportation are included in a tour package, the terms and conditions of the relevant airline or transportation provider shall also apply.

9.2. Airlines and transportation providers may change flight schedules, routes, aircraft, departure times, baggage allowances or other arrangements.

9.3. Customers are responsible for checking their flight details, baggage requirements and check-in requirements before departure.

9.4. Hippo Tours & Travel shall not be responsible for additional costs resulting from missed flights, late arrival at departure points, failure to check in on time or failure to comply with the requirements of the relevant transportation provider.


10. Passport, Visa and Immigration Requirements
10.1. Customers are responsible for ensuring that they possess valid passports, visas, permits and other documents required for their intended travel.

10.2. Visa, passport validity and immigration requirements may vary depending on the destination and the customer's nationality.

10.3. Customers are responsible for checking the latest entry, visa and immigration requirements with the relevant embassy, consulate or government authority before travelling.

10.4. Hippo Tours & Travel shall not be responsible for denied boarding, denied entry, visa refusal, insufficient passport validity or other immigration-related issues resulting from the customer's failure to meet applicable requirements.


11. Travel Insurance

11.1. Customers are strongly encouraged to obtain suitable travel insurance before travelling.

11.2. Travel insurance should, where appropriate, provide coverage for medical expenses, trip cancellation, travel interruption, baggage loss or delay and other relevant travel risks.

11.3. Unless specifically stated in the relevant tour package, travel insurance is not included in the tour price.